Refunds and Disputes

Handling Refunds and Disputes

At EasyBuildMat-Net, we strive to ensure customer satisfaction with every purchase. If you need to request a refund or resolve a dispute, please follow the guidelines below.

1. Refund Eligibility

You may request a refund under the following conditions:

• The product is defective, damaged, or incorrect.
• The product does not match the description on our website.
• You have requested a return within the allowed return period (as stated in our Return Policy).

2. How to Request a Refund

To initiate a refund request:

• Log in to your account at www.easybuildmat-net.com
• Go to the Order History section
• Select the order and click on Request Refund
• Fill in the required details and submit the request

Alternatively, you can email our support team at support@easybuildmat-net.com with your order number and reason for the refund request.

3. Refund Processing Time

Once your refund request is approved, processing times are as follows:

• Credit/Debit Card Payments: 5-7 business days
• Mobile Money Payments: 3-5 business days
• Bank Transfers: Up to 10 business days

4. Handling Disputes

If you have an issue with your order that is not resolved through our standard refund process, you can:

• Contact our customer support team for further assistance
• File a formal dispute via support@easybuildmat-net.com
• Provide any necessary documentation, such as images or receipts, to support your claim

5. Contacting Customer Support

For any inquiries regarding refunds or disputes, reach out to us through:

• Phone: 0800140158
• Live Chat: Available on our website
• Email: support@easybuildmat-net.com

We are committed to resolving any concerns promptly and ensuring a smooth shopping experience for our customers.