I would like to return my order

How to Return Your Orders at EasyBuildMat-Net

We understand that sometimes you may need to return an item. Whether it’s due to a wrong order, change of mind, or damaged product, we’re here to help make the return process as smooth as possible. Please follow the steps below to return your orders on EasyBuildMat-Net.com.

1. Check Our Return Policy

Before initiating a return, please review our Return Policy to ensure your order meets the following conditions:

• The item must be in its original, unused condition.
• The return must be initiated within 3 days of receiving your order.
• Certain items such as custom-built products or perishable materials may not be eligible for return. Please refer to the product details for any exceptions.

2. Initiate a Return Request

To begin the return process:

1. Log into your account on www.easybuildmat-net.com.
2. Go to the Order History section under your account dashboard.
3. Find the order that you wish to return and click on the Request Return button next to the item.
4. Fill out the required information including the reason for the return, and any additional details to help us process your request.
5. Submit your return request for review.

Once we receive your request, our customer service team will review it and confirm whether the return is approved. You will receive an email with further instructions.

3. Prepare the Item for Return

If your return is approved, here’s how to prepare the item:

• Repackage the product: Place the item in its original packaging, including all accessories, manuals, and any other parts that were originally included.
• Label the package: Make sure the return address is clearly written on the package.
• Keep the original invoice: You’ll need to include a copy of your order invoice or receipt with the return.

4. Return Shipping

• Free Return Shipping: If the return is due to a mistake on our part (e.g., wrong item or damaged goods), we will cover the return shipping costs.
• Customer-Paid Return Shipping: If you are returning an item for any other reason (e.g., change of mind), you will be responsible for return shipping fees. Please use a trackable shipping service to avoid any issues.

5. Processing Your Refund

Once we receive the returned item and confirm its condition, we will process your refund within 7 business days. The refund will be issued to the original payment method. Please note that depending on your payment provider, it may take a few additional days for the funds to appear in your account.

6. Exchanges

If you would like to exchange an item instead of getting a refund, please mention this in your return request. We will assist you in placing a new order and return the original item accordingly.

7. Need Assistance?

If you have any questions or need further assistance with your return, please reach out to our customer support team:

• Email: support@easybuildmat-net.com
• Phone: 0800140158
• Live Chat: Available on our website (9 AM – 5 PM, Monday to Friday)

We are committed to providing you with a hassle-free shopping experience and are here to assist you every step of the way. Thank you for shopping with EasyBuildMat-Net.com!