How do I cancel an order?

How to Cancel Your Order on EasyBuildMat-Net

We understand that sometimes you may need to cancel an order after it has been placed. Whether it’s due to a change of mind or a mistake, we are here to help you through the process. Follow the steps below to cancel your order with EasyBuildMat-Net.com.

1. Check Our Cancellation Policy

Before you proceed with canceling your order, please note the following:

• Orders can only be canceled before they are processed or shipped.
• Once an order has been shipped, it cannot be canceled. In that case, you will need to initiate a return once you receive the item.
• Some items, such as custom-built or special-order products, may not be eligible for cancellation.

2. Canceling Your Order

To cancel your order, follow these steps:

1. Log into your account on www.easybuildmat-net.com.
2. Go to your Order History section under your account dashboard.
3. Find the order you wish to cancel and click on the Cancel Order button next to the item.
4. If you do not see the cancel option, it means your order has already been processed or shipped. In this case, please contact our customer support team as soon as possible for assistance.

3. Contact Us If You Are Unable to Cancel

If you are unable to cancel your order online or if your order is already in the processing/shipping stage, please reach out to us directly for assistance:

• Email: support@easybuildmat-net.com
• Phone: 0800140158
• Live Chat: Available on our website (9 AM – 5 PM, Monday to Friday)

Be sure to include the following details when contacting us:

• Order number
• Item(s) you wish to cancel
• Your reason for cancellation

We will do our best to cancel your order before it ships.

4. What Happens After Your Order is Canceled?

Once your cancellation request is approved:

• You will receive a confirmation email notifying you that your order has been successfully canceled.
• Any payments made for the canceled order will be refunded to your original payment method. Please note that it may take up to 3 business days for the refund to appear in your account, depending on your payment provider.

5. Can I Modify My Order Instead of Cancelling?

If you wish to make changes to your order, such as updating the shipping address or changing the quantity of an item, please contact our customer support team as soon as possible. Once an order is processed or shipped, changes may no longer be possible.

6. Need Assistance?

If you have any questions or need assistance with canceling your order, feel free to reach out to our customer support team:

• Email: support@easybuildmat-net.com
• Phone:0800140158
• Live Chat: Available on our website (9 AM – 5 PM, Monday to Friday)

We are here to assist you and ensure your experience with EasyBuildMat-Net.com is as seamless as possible.

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