How will I be refunded?

How to Get a Refund on EasyBuildMat-Net

At EasyBuildMat-Net.com, we aim to provide a hassle-free shopping experience. However, we understand that situations arise where a refund is necessary. Whether you’ve received the wrong item, your order was damaged, or you simply changed your mind, we’re here to guide you through the refund process.

1. Check Our Refund Policy

Before requesting a refund, please ensure that your request falls within the following conditions:

• Refunds can be requested within 3 days of receiving your order.
• The item must be in original, unused condition with all parts, packaging, and accessories included.
• Certain items such as custom-built products or perishable materials may not be eligible for a refund. Please check product details for exceptions.

2. How to Request a Refund

To initiate a refund request, follow these steps:

1. Log into your account on www.easybuildmat-net.com.
2. Navigate to your Order History section in your account dashboard.
3. Locate the order you wish to request a refund for and click on the Request Refund button.
4. Fill out the refund request form, including:
   • Your reason for requesting the refund (e.g., wrong item, damaged goods, etc.).
   • Any additional details or photos (if applicable) that can help us process your request quickly.
5. Submit your refund request for review.

3. Eligibility Check and Approval

Once your refund request is submitted:

• Our customer service team will review your request and confirm whether it meets the criteria for a refund.
• If approved, you will receive a confirmation email detailing the next steps.

4. Return the Item (If Applicable)

If your refund request is approved and the item needs to be returned (e.g., wrong item, damaged product, or change of mind), please follow these instructions:

• Repackage the item in its original packaging, including all parts, accessories, and documentation.
• Include a copy of the invoice: Attach the original invoice or order confirmation with the return shipment.
• Label the package with the return address provided by our customer support team.

5. Return Shipping Costs

• Free Return Shipping: If the refund is due to a mistake on our part (e.g., wrong item, damaged product), we will cover the return shipping costs.
• Customer-Paid Return Shipping: If you are returning the item for any other reason (e.g., change of mind), you will be responsible for the return shipping fees.

We recommend using a trackable shipping service for returning your items to ensure safe delivery.

6. Processing Your Refund

Once we receive the returned item and verify its condition, your refund will be processed. Refunds are typically issued within 7 business days to the original payment method. Depending on your payment provider, it may take a few additional days for the refund to appear in your account.

7. Partial Refunds

In some cases, we may offer a partial refund instead of a full refund. This could happen if the item is returned with minor damages or missing parts. Our customer support team will provide more details on any partial refunds.

8. Need Assistance?

If you have any questions about your refund or need further assistance, please feel free to reach out to our customer support team:

• Email: support@easybuildmat-net.com
• Phone: 0800140158
• Live Chat: Available on our website (9 AM – 5 PM, Monday to Friday)

We are committed to making sure you have a smooth experience with EasyBuildMat-Net.com, and we’re here to help with any issues you may encounter.

---